NextGuard Security, LLC — Privacy Policy

Effective Date: September 22, 2026
Last Updated: September 22, 2026

NextGuard Security, LLC (“NextGuard Security,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information provided to us through our website, service inquiries, security evaluations, customer relationships, and other interactions.

This Privacy Policy explains the types of information we may collect, how we use and disclose that information, and the choices available to you.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

Name
Business or organization name
Email address
Telephone number
Business or service location
Billing or mailing address
Number and type of facilities
Information about existing security systems
Information regarding cameras, access control, gates, alarms, networks, or related systems
Service requirements
Evaluation requests
Quotes or project inquiries
Communications with us
Information necessary to provide requested services

We may also automatically collect technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of visits
Approximate location derived from IP address
Website interaction information
Security and performance information

2. Security-System Information

In connection with evaluations, installation, configuration, maintenance, troubleshooting, or support services, NextGuard Security may receive information relating to a customer’s security environment.

Depending on the services requested, this may include:

Camera locations
Camera system configuration
Recording-system information
Network addresses or configuration information
Access-control configuration
Door or gate information
Credential or access-group information
Equipment inventories
Facility layouts
Security-system documentation
System logs
Device identifiers
Remote-access information
Technical diagnostic information

We treat this information as confidential business information and use it only as reasonably necessary to provide services, support the customer relationship, maintain security, or comply with applicable law.

3. Video Surveillance Information

NextGuard Security may install, configure, maintain, or support video surveillance systems owned or operated by customers.

Unless expressly agreed otherwise in writing, NextGuard Security does not own customer surveillance recordings.

In the course of providing support, authorized NextGuard Security personnel may temporarily access:

Live video
Recorded video
Camera configuration
Recording-system settings
Diagnostic information

Such access will be limited to what is reasonably necessary to provide the requested service.

Customers remain responsible for operating their surveillance systems in compliance with applicable privacy, employment, recording, notice, and other laws.

4. Access-Control and Credential Information

NextGuard Security may configure or support access-control systems that contain information such as:

Employee names
Tenant names
User IDs
Card or fob identifiers
Access permissions
Entry and exit records
Door events
Gate events

We use such information only as needed to provide the applicable services.

Customers are responsible for determining who should receive access and for maintaining appropriate authorization policies.

5. How We Use Information

We may use information to:

Respond to inquiries
Schedule security evaluations
Prepare quotes or proposals
Design security solutions
Provide installation or implementation services
Configure systems
Provide maintenance and support
Troubleshoot technical issues
Manage customer relationships
Coordinate with manufacturers, vendors, or service providers
Improve our services and website
Monitor security
Detect fraud or abuse
Maintain business records
Comply with legal obligations
Protect NextGuard Security, our customers, and others

6. Free Security Evaluations

Information submitted through a free security evaluation form may be used to:

Contact you
Discuss your existing environment
Schedule an evaluation
Prepare recommendations
Prepare a proposal
Follow up regarding relevant services

Submitting an evaluation request does not require you to purchase services.

A free evaluation is not necessarily a formal security audit, certification, compliance assessment, or guarantee that every security concern will be identified.

7. Communications

By providing your telephone number or email address, you authorize us to contact you regarding:

Your inquiry
Requested evaluation
Quote
Service request
Existing account
Project
Business relationship

Submission of a website form does not constitute blanket consent to receive unrelated automated marketing communications where additional consent is required by law.

You may request removal from non-essential marketing communications.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies for:

Website functionality
Security
Analytics
Performance
Preference management
Understanding website usage

Third-party analytics or security services may process technical information according to their own privacy policies.

You may manage cookies through your browser settings.

9. Analytics

We may use website analytics tools to understand:

Website traffic
Referral sources
Device types
Approximate geographic area
Pages viewed
Site performance
User interaction

We do not intentionally use analytics tools to collect customer security-system credentials or surveillance recordings.

We do not sell personal information to advertisers.

We may share information with service providers and vendors that assist us with:

Website hosting
Email services
CRM or business operations
Cloud infrastructure
Security-system platforms
Equipment manufacturers
Distributors
Payment processing
Analytics
Remote support
Professional services

We may also disclose information:

When required by law
In response to lawful legal process
To investigate fraud or misuse
To respond to security incidents
To protect customers or the public
To protect our rights or property
In connection with a merger, sale, acquisition, or restructuring

11. NextGuard Family of Companies

NextGuard Security, LLC is affiliated with other NextGuard businesses.

Information may be shared with affiliated companies when reasonably necessary to:

Respond to an inquiry
Coordinate services
Provide technology support
Route a request to the appropriate business
Manage a customer relationship

12. NextGuard Solutions, Inc.

Technology, networking, managed IT, infrastructure, and related services may be provided by NextGuard Solutions, Inc., a separate legal entity.

If your project requires services provided by NextGuard Solutions, relevant information may be shared with NextGuard Solutions for purposes of coordinating or providing those services.

Any applicable proposal or agreement will identify the responsible legal entity.

13. NextGuard Hosting

Hosting, websites, VPS, dedicated servers, and related infrastructure services may be offered through NextGuard Hosting, a DBA of NextGuard Solutions, Inc.

If a customer requests services related to hosting or websites, relevant contact or project information may be routed accordingly.

14. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no Internet transmission, computer system, surveillance system, cloud platform, or storage system can be guaranteed to be completely secure.

15. Remote Access

When remote access is required to support a customer system, NextGuard Security will use reasonable security measures appropriate to the service being provided.

Remote access may be limited, logged, temporary, or disabled when no longer needed, depending on the applicable system and support arrangement.

Customers should not send passwords, private keys, or other sensitive credentials through unsecured communication channels unless specifically instructed to do so through an approved method.

16. Data Retention

We retain information for as long as reasonably necessary for:

Customer support
Business operations
Contract administration
Project documentation
Security
Legal obligations
Dispute resolution
Recordkeeping

Retention periods vary depending on the type of information and service involved.

Customer security-system information may be removed or returned according to the applicable service agreement.

17. Children’s Privacy

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children under 13 through our business website.

18. Third-Party Platforms and Manufacturers

Security systems may rely on third-party products or services, including:

Camera manufacturers
Cloud video platforms
Access-control platforms
Gate-control systems
Mobile applications
Network services
Cloud storage
Monitoring systems

Use of those products may be governed by the manufacturer’s or provider’s own privacy policies and terms.

NextGuard Security is not responsible for the privacy practices of independent third-party providers.

19. Your Privacy Requests

You may contact us to request:

Access to information we maintain about you
Correction of inaccurate information
Deletion where appropriate
Removal from non-essential marketing communications

We may retain certain information where required for legal, contractual, security, or legitimate business purposes.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The current version will be posted on this page and will identify the applicable “Last Updated” date.

21. Contact Us

Questions regarding this Privacy Policy may be directed to:

NextGuard Security, LLC
2733 E Battlefield St #312
Springfield, MO 65804
Phone: 417-708-3699
Website: nextguardsecurity.net